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Awaria dysku i niekompetentny support


Poldek119
07-04-2016, 18:01
Po restarcie serwera
Nasz system monitoringu wykrył usterkę na Twoim serwerze ns3267668.ip-37-59-54.eu (ns3267668.ip-37-59-54.eu) w dniu 2016-04-06 09:11:07 Poniżej znajdują się szczegóły operacji: Server check Date 2016-04-06 09:16:51, ludovic C made Server check: Server found power off Reset APC
Poinformowany support niestety oni chyba nie mogą nic robić sami ! Jakaś porażka!
Hi sir, In order to check disks and raid, please give me results of: cat /proc/mdstat smartctl -a -d ata /dev/sda smartctl -a -d ata /dev/sdb smartctl -a -d ata /dev/sdc Best regards, Sana.
Nasza odpowiedź
Hi, Results of suggested commands: --> cat /proc/mdstat Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] [multipath] [faulty] unused devices: --> smartctl -a -d ata /dev/sda smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build) Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Intel 320 Series SSDs Device Model: INTEL SSDSA2CW120G3 Serial Number: BTPR2436048K120LGN LU WWN Device Id: 5 001517 8f356df4d Firmware Version: 4PC10362 User Capacity: 120,034,123,776 bytes [120 GB] Sector Size: 512 bytes logical/physical Rotation Rate: Solid State Device Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is: Wed Apr 6 20:09:12 2016 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 1) seconds. Offline data collection capabilities: (0x75) SMART execute Offline immediate. No Auto Offline data collection support. Abort Offline collection upon new command. No Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 1) minutes. Extended self-test routine recommended polling time: ( 1) minutes. Conveyance self-test routine recommended polling time: ( 1) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 5 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 3 Spin_Up_Time 0x0020 100 100 000 Old_age Offline - 0 4 Start_Stop_Count 0x0030 100 100 000 Old_age Offline - 0 5 Reallocated_Sector_Ct 0x0032 100 100 000 Old_age Always - 0 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 29812 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 39 170 Reserve_Block_Count 0x0033 100 100 010 Pre-fail Always - 0 171 Program_Fail_Count 0x0032 100 100 000 Old_age Always - 0 172 Erase_Fail_Count 0x0032 100 100 000 Old_age Always - 0 183 SATA_Downshift_Count 0x0030 100 100 000 Old_age Offline - 11 184 End-to-End_Error 0x0032 100 100 090 Old_age Always - 0 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0 192 Unsafe_Shutdown_Count 0x0032 100 100 000 Old_age Always - 38 199 CRC_Error_Count 0x0030 100 100 000 Old_age Offline - 0 225 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 97027 226 Workld_Media_Wear_Indic 0x0032 100 100 000 Old_age Always - 6721 227 Workld_Host_Reads_Perc 0x0032 100 100 000 Old_age Always - 0 228 Workload_Minutes 0x0032 100 100 000 Old_age Always - 2153598010 232 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0 233 Media_Wearout_Indicator 0x0032 100 100 000 Old_age Always - 0 241 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 97027 242 Host_Reads_32MiB 0x0032 100 100 000 Old_age Always - 348106 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Offline Completed without error 00% 29812 - # 2 Reserved (0x20) Completed without error 10% 17030 - # 3 Reserved (0x80) Completed without error 10% 17028 - # 4 Offline Completed without error 10% 17028 - # 5 Reserved (0x20) Completed without error 10% 8 - # 6 Reserved (0x20) Completed without error 10% 5 - # 7 Vendor (0x60) Completed without error 10% 5 - SMART Selective self-test log data structure revision number 0 Note: revision number not 1 implies that no selective self-test has ever been run SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. --> smartctl -a -d ata /dev/sdb smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build) Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Intel 320 Series SSDs Device Model: INTEL SSDSA2CW120G3 Serial Number: BTPR243602FP120LGN LU WWN Device Id: 5 001517 8f356d766 Firmware Version: 4PC10362 User Capacity: 120,034,123,776 bytes [120 GB] Sector Size: 512 bytes logical/physical Rotation Rate: Solid State Device Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is: Wed Apr 6 20:09:17 2016 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 1) seconds. Offline data collection capabilities: (0x75) SMART execute Offline immediate. No Auto Offline data collection support. Abort Offline collection upon new command. No Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 1) minutes. Extended self-test routine recommended polling time: ( 1) minutes. Conveyance self-test routine recommended polling time: ( 1) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 5 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 3 Spin_Up_Time 0x0020 100 100 000 Old_age Offline - 0 4 Start_Stop_Count 0x0030 100 100 000 Old_age Offline - 0 5 Reallocated_Sector_Ct 0x0032 100 100 000 Old_age Always - 0 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 29812 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 39 170 Reserve_Block_Count 0x0033 100 100 010 Pre-fail Always - 0 171 Program_Fail_Count 0x0032 100 100 000 Old_age Always - 0 172 Erase_Fail_Count 0x0032 100 100 000 Old_age Always - 0 183 SATA_Downshift_Count 0x0030 100 100 000 Old_age Offline - 12 184 End-to-End_Error 0x0032 100 100 090 Old_age Always - 0 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0 192 Unsafe_Shutdown_Count 0x0032 100 100 000 Old_age Always - 38 199 CRC_Error_Count 0x0030 100 100 000 Old_age Offline - 0 225 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 136553 226 Workld_Media_Wear_Indic 0x0032 100 100 000 Old_age Always - 48237 227 Workld_Host_Reads_Perc 0x0032 100 100 000 Old_age Always - 3 228 Workload_Minutes 0x0032 100 100 000 Old_age Always - 2417707585 232 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0 233 Media_Wearout_Indicator 0x0032 100 100 000 Old_age Always - 0 241 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 136553 242 Host_Reads_32MiB 0x0032 100 100 000 Old_age Always - 348293 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Offline Completed without error 00% 29812 - # 2 Reserved (0x20) Completed without error 10% 17030 - # 3 Reserved (0x80) Completed without error 10% 17028 - # 4 Offline Completed without error 10% 17028 - # 5 Short offline Completed without error 10% 8 - # 6 Short offline Completed without error 10% 5 - # 7 Vendor (0x60) Completed without error 10% 5 - SMART Selective self-test log data structure revision number 0 Note: revision number not 1 implies that no selective self-test has ever been run SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. --> smartctl -a -d ata /dev/sdc smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build) Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Intel 320 Series SSDs Device Model: INTEL SSDSA2CW120G3 Serial Number: BAD_CTX 00000112 LU WWN Device Id: 5 001517 95957855b Firmware Version: 4PC10302 User Capacity: 8,388,608 bytes [8,38 MB] Sector Size: 512 bytes logical/physical Rotation Rate: Solid State Device Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is: Wed Apr 6 20:09:20 2016 CEST SMART support is: Unavailable - device lacks SMART capability. A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. --> smartctl -a -d ata -T permissive /dev/sdc smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build) Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Intel 320 Series SSDs Device Model: INTEL SSDSA2CW120G3 Serial Number: BAD_CTX 00000112 LU WWN Device Id: 5 001517 95957855b Firmware Version: 4PC10302 User Capacity: 8,388,608 bytes [8,38 MB] Sector Size: 512 bytes logical/physical Rotation Rate: Solid State Device Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is: Wed Apr 6 20:25:15 2016 CEST SMART support is: Unavailable - device lacks SMART capability. SMART Disabled. Use option -s with argument 'on' to enable it. (override with '-T permissive' option)

I teraz najśmieszniejsze mistrz supportu :
Hi sir, I can see that the 3 disks are ok . Can you give me more details about the issue in english please? Best regards, Sana
Ten ktoś nawet nie ruszył dupy by to ogarnąć
Hi Sana, Maybe I am not a professional IT specialist but in my opinion Serial Number: BAD_CTX 00000112 User Capacity: 8,388,608 bytes [8,38 MB] SMART support is: Unavailable - device lacks SMART capability are not indicators of proper disk functionality. But from the beginning. After I received intervention report, I started setup of normal server functionality. I noticed, that mdadm array containing sdb and sdc has been stopped and was unable to start. Command fdisk -l says that sdc has 8MiB of capacity while it should have about 120 GiB, (in this server offer there are 3x120 GiB SSD disks). I can not find or revocer partition table from sdc. Command cfdisk /dev/sdc in DOS label mode shows only 8 MiB of free space. Command parted -l output for sdc: Error: /dev/sdc: unrecognised disk label Model: ATA INTEL SSDSA2CW12 (scsi) Disk /dev/sdc: 8389kB Sector size (logical/physical): 512B/512B Partition Table: unknown Disk Flags: In Intel forums I found similar case: https://communities.intel.com/thread...art=0&tstart=0 So for me sdc does not look fine. Yours sincerely. Paweł
Mistrzyni po raz kolejny każe wpisywać rzeczy które otrzymała wcześniej (Jeżlei Sana to ona)
Thank you for details. Please give me results of: smartctl -a /dev/sdc Best regards, Sana.
Serwer nie działa już drugi dzień. Tracę klientów co za tym idzie pieniądze ale kogo to interesuje !